I am John from England and I stumbled across the Nepal Base Camp Treks Pvt.Ltd while surfing on the internet for my Everest Base Camp Trek. With so many tour agencies to choose in Kathmandu, It was quite hard to spoil for choice- but finally decided to go with Nepal Base Camp Team because they simply stood out excellent reviews and a 100% customer care satisfaction. To me and my team, that was very impressive and I and my team do not regret our decision. On the based of positive reviews, We already had a high expectation from Nepal Base Camp Treks and each and every expectation our team had were simply met with such grandiosity that the company really deserves all of the praises it gets.
NBCT made us have a wonderful experience right from the start to end. Sappa Lama was very quick and prompt in his email responses and was always happy to respond to the silliest of our inquiries a very patient man with an excellent customer service focus. For Nepal Base Camp Team, their customers come first and they will be ready to go to lengths to make sure their customers safe and well looked on the mountain and in a city.
They employ the best guides and porters in the mountain. I and my team did the Everest Base Camp Trek (5364m/17,594fts) accompanied by my guide Pawan Tamang, who made sure that our team had a wonderful lifetime experience in Himalaya. A polite person and very knowledgeable about the Sherpa culture and Tibetan Buddhism, Pawan has the maturity to take the responsibility of his customers in the mountains. from Luka to Lukla throughout my trek, Mr.Pawan was in the front and my Porter Temba at the back. They are always made us sure never slipped or took a wrong step and informed us to stay mountain sidewalk all the time. They ask you to enjoy the freedom you want in the mountains, taking as many rests and catch photo stops as you want. Pawan took to take care of me and my team Joana in every lodge, bringing us a hot bowl of water in the mornings so that I and my team could wash our faces and teeth. Believe me, it is very cold up there above 4000m that without hot water I would be feeling pretty hard throughout the day! These acts of care and concern that really made our trek wonderful and amazing.
Overall, we all team can vouch for one-step-ahead for Nepal Base Camp Treks and their mountain guides and porters. in my opinion, their customer focus makes them stand apart. Even when things go wrong, like bad weather or flight delays, or your sickness, they never complain and put the first priority on their customers first. It was the best care that we were shown that have won our heart over by the company. It was such a memorable treat to be with them and to experience the beautiful Himalayas with a helpful and cheerful mountain guide who made sure that we were all right at each and every step on the way. Mr. Sappa Lama and Mr. Lako Lama were also just a phone call away in the office at Kathmandu, giving us the reassurance that everything was going to be all right and that we were in good hands. Thank You so much Nepal Base Camp Treks for such a fabulous time in the Everest region, showing such a best customer care that all the time and we will back again sometime in future with our family
